Meet With the Insured and Witnesses
Once the adjuster has completed this basic preparation, he or she should arrange to meet with the insured and witnesses. The adjuster should explain to the insured that the policy requires the insured to prove his or her loss to the insurer. The insurer, in order to provide the best service possible and to act in good faith to its insureds, hires the adjusters to help the insured prove his or her loss. The adjuster cannot prove the loss for the insured, he or she is only present to help the insured.
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