Adjusting Liability Claims
When a claim is presented against an insured seeking damages for negligence or some other tort the insurer must conduct itself knowing that the person insured is under stress and feels all of his or her assets are at risk. It is the obligation of the adjuster to fulfill the promise made by the insurer at the time the policy was sold to defend and, if necessary, indemnify the insured for damages caused to third persons. The adjuster must be an investigator, an expert in the interpretation of an insurance contract, and a person with sufficient empathy to fulfill the promises made by the policy while simultaneously protecting the interests of the insurer.
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