To get the official explanation of the loss, if available, the adjuster must make personal contact with the proper authorities, like the police, the fire suppression captain, arson investigators, governmental investigators, or private security agencies. Contact made in person establishes a rapport with police and fire authorities that will be useful in future claims. It also helps the adjuster gather the necessary information. Contact with authorities by telephone, without first establishing a personal relationship, usually achieves nothing. Just as the adjuster did with the insured and the claimant the adjuster must establish rapport with the authorities.
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