Resolve the Claim
At some time the claim will be totally resolved either by settlement or court judgment. Since the costs of defense are extensive and often exceed the cost of indemnity, if investigation establishes that the liability of the insured is reasonably clear it is best to resolve the claim by settlement. Similarly, if the thorough investigation conducted by the adjuster establishes that the insured is not liable it is incumbent on the adjuster to refuse to settle.
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