The Liability Claim File
The claim file is the basic foundation on which all claims are resolved. It is used by defense counsel to properly defend a claim. It is the source of all necessary information to make a reasoned decision with regard to a claim. An incomplete claim file is a danger to the insurer and its insured and is evidence of unprofessional claims handling. For all liability claims it is important to memorialize and record the facts as soon as possible after the incident.
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