Documentation of Communications with the Claimant
All contacts with each claimant should be specifically documented, including the dates that each contact took place, the time and place of the contact, who was present at the time of the contact, whether the contact was recorded by the adjuster and/or the claimant, and the physical condition of the claimant at the time of the contact. The adjuster should record observations of casts, canes, or walkers and their use by the claimant. The adjuster should observe the ability of the claimant to sit, stand, walk, and move while the contact takes place. Personal observation of an injured claimant is one of the most effective methods of evaluating the injury.
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