Monthly Archives: April 2016

Insurance 101 – Chapter 12 – Volume 42 – The Reaction of the Witness

The Reaction of the Witness How the witness is reacting to the interview—is extremely important. With experience, an alert interviewer can easily determine what effect his or her various approaches are having on the witness. If a conscientious interviewer has … Continue reading

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Insurance 101 – Chapter 12 – Volume 41 – The Length of an Interview

The Length of an Interview The three main factors that determine how long the interview should last are: • the physical condition of the witness; • the subject of the inquiry; and • how the witness reacts to the interview. … Continue reading

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Insurance 101 – Chapter 12 – Volume 40 – The Emotionally Upset Witness

The Emotionally Upset Witness The interviewer can point out how the emotionally upset witness can get relief. Relief is only available if he or she tells the truth and relieves the burden from his or her mind. The  interviewer concentrates … Continue reading

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Insurance 101 – Chapter 12 – Volume 39 – More on the Witness

More on the Witness These indications are not a guarantee that the witness is untruthful. They are only indications that the interviewer should continue in the effort at uncovering the truth. Common experience suggests the following as general signs of … Continue reading

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Insurance 101 – Chapter 12 – Volume 38 – The Witness

The Witness The interviewer must learn to detect the moods of the witness. The interviewer should know when the witness is angry, frightened, lighthearted, talkative, sullen, vague, straightforward, at ease, cooperative, worried, nervous or sincere. The following video was adapted … Continue reading

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Insurance 101 – Chapter 12 – Volume 37 – Addressing the Witness

Addressing the Witness The interviewer must determine how to address the witness by analysis of the person to be interviewed. The interviewer should refer to the witness by his or her first name unless an advantage can be gained by … Continue reading

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Insurance 101 – Chapter 12 – Volume 36 – Introducing Yourself

Introducing Yourself When the interviewer meets a witness for the first time, he or she should be introduced by name instead of by title, as titles can be confrontational. Their use almost always accomplishes nothing. It is best if the … Continue reading

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