Before starting an interview, the adjuster conducting the interview should know, or seek to learn, as many facts about the witness and the subject of the investigation as possible. The more that is known about the witness, the easier it is to prepare for a thorough interview. (See Part III.1.C, Investigating Fraud). Past insurance claims records should be examined, along with any criminal records and personal information such as marital status, education or occupation. The adjuster should be fully aware of all of the facts of the claim. This information can be obtained by personal contact with the insurance broker or agent, by contact with the independent witnesses, or by records in the files of the insurer.
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