Insurance 101 – Chapter 12 – Volume 33 – Conducting the Interview

Conducting the Interview

A cardinal rule of a police interview is to offer no comfort to the witness. However, the adjuster conducting an interview as part of a claims investigation must find ways to be “one-up” on the witness without the power of arrest or detention. The adjuster must exude an aura of good faith and fair dealing. Control must be exercised without depriving the witness of comfort. To get the most from an informal claims interview, the interviewer should make sure the witness is as comfortable as possible in order to secure their cooperation. Instead of depriving a witness of a cigarette or forcing the witness to sit in an uncomfortable the witness should be made as comfortable as possible.

The following video was adapted from my book, “Insurance Claims A Comprehensive Guide” Published by the National Underwriter Company and is available at the Zalma Insurance Claims Library

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The author and publisher disclaim any liability, loss, or risk incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this blog. The information provided is not a substitute for the advice of a competent insurance, legal, or other professional. The Information provided at this site should not be relied on as legal advice. Legal advice cannot be given without full consideration of all relevant information relating to an individual situation.

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