Insurance 101 – Chapter 12 – Volume 48 – Questioning Techniques
The interviewer must control the direction of the interview. After establishing basic rapport with the witness, the interviewer must make it clear that the two are not just having a friendly conversation about innocuous subjects.
The following video was adapted from my book, “Insurance Claims A Comprehensive Guide” Published by the National Underwriter Company and is available at the Zalma Insurance Claims Library
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