Insurance 101 – Chapter 12 – Volume 69 – The Good Cop/Bad Cop Technique

The Good Cop/Bad Cop Technique

This technique is based upon the fact that if we like someone, we do not like to see him get into trouble, especially because of us. During the interview the first interviewer established a friendly relationship with the witness, and now he is suddenly in trouble because he has befriended the witness.

The following video was adapted from my book, “Insurance Claims A Comprehensive Guide” Published by the National Underwriter Company and is available at the Zalma Insurance Claims Library

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