The Psychology of Interviewing

The Danger of Relying on Memory

False testimony can sometimes be obtained by the use of interview techniques. False memories can be created. Leading questions, for example, where the interviewer suggests the answer by the way the question is phrased, are a dangerous impediment to truth. The interviewer must guard against creating false memories or, by skill and guile, causing a witness to unknowingly give a false statement.

The following video was adapted from my book, “Insurance Claims A Comprehensive Guide” Published by the National Underwriter Company and is available at the Zalma Insurance Claims Library

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