Insurance 101 – Chapter 12 – Volume 72 – The Psychology of Interviewing

The Psychology of Interviewing

The Danger of Relying on Memory

False testimony can sometimes be obtained by the use of interview techniques. False memories can be created. Leading questions, for example, where the interviewer suggests the answer by the way the question is phrased, are a dangerous impediment to truth. The interviewer must guard against creating false memories or, by skill and guile, causing a witness to unknowingly give a false statement.

The following video was adapted from my book, “Insurance Claims A Comprehensive Guide” Published by the National Underwriter Company and is available at the Zalma Insurance Claims Library

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The author and publisher disclaim any liability, loss, or risk incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this blog. The information provided is not a substitute for the advice of a competent insurance, legal, or other professional. The Information provided at this site should not be relied on as legal advice. Legal advice cannot be given without full consideration of all relevant information relating to an individual situation.

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