The evaluation of the claimant begins with the adjuster’s first contact with the claimant, at which point the adjuster takes a recorded statement from him or her. Or, if an attorney is involved immediately, the adjuster attends the plaintiff’s deposition to gain an understanding of the claimant as a person and as a witness on his or her own behalf. The adjuster must try to determine how reasonable he or she appears to be, and whether he or she may be motivated to settle early and before suit is filed (for example, if he or she is in need of money).
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