Write the Captioned Report
The captioned report, where each major section of the claims investigation is placed under a descriptive heading, should be written immediately after the first meeting with the insured and the claimant on every file, no matter how small. The length and detail of the report should only be limited by the extent of the loss. The captioned report is written to explain to the adjuster’s supervisor, and his or her supervisors, all the adjuster knows about the loss so that they can make decisions required of them by the company and the law.
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