Insurance 101 – Chapter 12 – Volume 42 – The Reaction of the Witness

The Reaction of the Witness

How the witness is reacting to the interview—is extremely important. With experience, an alert interviewer can easily determine what effect his or her various approaches are having on the witness. If a conscientious interviewer has tried a great many approaches and sees that none of them is working, usually it is best to end the interview as soon as possible.

The following video was adapted from my book, “Insurance Claims A Comprehensive Guide” Published by the National Underwriter Company and is available at the Zalma Insurance Claims Library

Legal Disclaimer

The author and publisher disclaim any liability, loss, or risk incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this blog. The information provided is not a substitute for the advice of a competent insurance, legal, or other professional. The Information provided at this site should not be relied on as legal advice. Legal advice cannot be given without full consideration of all relevant information relating to an individual situation.

Insurance 101 – Chapter 12 – Volume 41 – The Length of an Interview

The Length of an Interview

The three main factors that determine how long the interview should last are:
• the physical condition of the witness;
• the subject of the inquiry; and
• how the witness reacts to the interview.

The following video was adapted from my book, “Insurance Claims A Comprehensive Guide” Published by the National Underwriter Company and is available at the Zalma Insurance Claims Library

Legal Disclaimer

The author and publisher disclaim any liability, loss, or risk incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this blog. The information provided is not a substitute for the advice of a competent insurance, legal, or other professional. The Information provided at this site should not be relied on as legal advice. Legal advice cannot be given without full consideration of all relevant information relating to an individual situation.

 

Insurance 101 – Chapter 12 – Volume 40 – The Emotionally Upset Witness

The Emotionally Upset Witness

The interviewer can point out how the emotionally upset witness can get relief. Relief is only available if he or she tells the truth and relieves the burden from his or her mind. The  interviewer concentrates on exploiting the emotional state of the witness. The interviewer may point out that telling the full story to the interviewer can achieve calm and peace of mind.

The following video was adapted from my book, “Insurance Claims A Comprehensive Guide” Published by the National Underwriter Company and is available at the Zalma Insurance Claims Library

Legal Disclaimer

The author and publisher disclaim any liability, loss, or risk incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this blog. The information provided is not a substitute for the advice of a competent insurance, legal, or other professional. The Information provided at this site should not be relied on as legal advice. Legal advice cannot be given without full consideration of all relevant information relating to an individual situation.

Insurance 101 – Chapter 12 – Volume 39 – More on the Witness

More on the Witness

These indications are not a guarantee that the witness is untruthful. They are only indications that the interviewer should continue in the effort at uncovering the truth. Common experience suggests the following as general signs of nervousness that must be dealt with by the interviewer.

The following video was adapted from my book, “Insurance Claims A Comprehensive Guide” Published by the National Underwriter Company and is available at the Zalma Insurance Claims Library

Legal Disclaimer

The author and publisher disclaim any liability, loss, or risk incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this blog. The information provided is not a substitute for the advice of a competent insurance, legal, or other professional. The Information provided at this site should not be relied on as legal advice. Legal advice cannot be given without full consideration of all relevant information relating to an individual situation.