Insurance 101 – Chapter 12 – Volume 28 – The Importance of Body Language

The Importance of Body Language

An entire interview is based upon the conclusions formed from witness  observation. The interviewer should be a good observer who is able to learn a great deal about a person’s thoughts and emotions from their expressions and gestures. Very few people can maintain a “poker face” in front of an observant interviewer.

The following video was adapted from my book, “Insurance Claims A Comprehensive Guide” Published by the National Underwriter Company and is available at the Zalma Insurance Claims Library

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The author and publisher disclaim any liability, loss, or risk incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this blog. The information provided is not a substitute for the advice of a competent insurance, legal, or other professional. The Information provided at this site should not be relied on as legal advice. Legal advice cannot be given without full consideration of all relevant information relating to an individual situation.

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