The Importance of Body Language

An entire interview is based upon the conclusions formed from witness  observation. The interviewer should be a good observer who is able to learn a great deal about a person’s thoughts and emotions from their expressions and gestures. Very few people can maintain a “poker face” in front of an observant interviewer.

The following video was adapted from my book, “Insurance Claims A Comprehensive Guide” Published by the National Underwriter Company and is available at the Zalma Insurance Claims Library

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