Insurance 101 – Chapter 12 – Volume 31 – Background Information

Background Information

Before starting an interview, the adjuster conducting the interview should know, or seek to learn, as many facts about the witness and the subject of the investigation as possible. The more that is known about the witness, the easier it is to prepare for a thorough interview. (See Part III.1.C, Investigating Fraud). Past insurance claims records should be examined, along with any criminal records and personal information such as marital status, education or occupation. The adjuster should be fully aware of all of the facts of the claim. This information can be obtained by personal contact with the insurance broker or agent, by contact with the independent witnesses, or by records in the files of the insurer.

The following video was adapted from my book, “Insurance Claims A Comprehensive Guide” Published by the National Underwriter Company and is available at the Zalma Insurance Claims Library

Legal Disclaimer

The author and publisher disclaim any liability, loss, or risk incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this blog. The information provided is not a substitute for the advice of a competent insurance, legal, or other professional. The Information provided at this site should not be relied on as legal advice. Legal advice cannot be given without full consideration of all relevant information relating to an individual situation.


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