Insurance 101 – Chapter 12 – Volume 54 – Interview Approaches

Interview Approaches

Some witnesses are more difficult than others and will respond differently to certain approaches. Before going into the interview room, the interviewer must select which approach he or she intends to use first, and have in mind at least one alternative approach to use if the first choice fails. The professional interviewer continually uses a combination of approaches.

The following video was adapted from my book, “Insurance Claims A Comprehensive Guide” Published by the National Underwriter Company and is available at the Zalma Insurance Claims Library

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The author and publisher disclaim any liability, loss, or risk incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this blog. The information provided is not a substitute for the advice of a competent insurance, legal, or other professional. The Information provided at this site should not be relied on as legal advice. Legal advice cannot be given without full consideration of all relevant information relating to an individual situation.

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