Methods of Negotiation

If the plaintiff and the defendant are only a few thousand dollars apart the adjuster could consider flipping a coin for the difference—if the plaintiff wins the toss he gets what he  wants; if the defendant wins he pays the lesser amount. Another possibility is to write down three numbers on separate pieces of paper so that one is the lowest settlement the adjuster believes is possible, the next is the adjuster’s last offer, and the third is the
plaintiff’s last demand.

The following video was adapted from my book, “Insurance Claims A Comprehensive Guide” Published by the National Underwriter Company and is available at the Zalma Insurance Claims Library

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